Legal

Privacy Policy

Last updated

This policy explains what personal information Lucid Corp. collects when you use this website, how we use it, who we share it with and the choices you have. It is written to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This draft should be reviewed by Lucid Corp.'s legal counsel before the site goes live.

01Who we are

Lucid Corp. is a Canadian manufacturer of thermoformed food packaging, with facilities in Brampton and Concord, Ontario. We operate this website to describe our products and capabilities and to let food producers, retailers and partners get in touch with us.

Questions about this policy or about your personal information can be sent to partners@lucidcorp.com or by phone at +1 (905) 555-0142.

02What we collect

We collect only what you choose to give us and the minimum technical information needed to serve the site.

  • Contact form. When you request a sample, book a meeting or send a message, we receive the details you enter: your name, company, email address, phone number, the market segment and volume you select, the topics you tick and your message.
  • Server logs. Our hosting provider records standard technical details of each visit — IP address, browser type, the pages requested and the time of the request — to keep the site running and secure.

We do not use analytics tools, advertising networks or social-media pixels on this site, and we do not build profiles of visitors.

03Cookies

This site does not set tracking, analytics or advertising cookies. The only cookies or browser storage that may be used are strictly necessary for the site to work (for example, to protect the contact form against automated abuse). Because there is no tracking, there is no cookie banner to accept or refuse.

Our film is hosted on YouTube. Nothing is loaded from YouTube until you choose to play the film; when you do, the player is served from YouTube's privacy-enhanced domain (youtube-nocookie.com) and Google's privacy policy applies to that playback.

04Why we use your information

We use the information you send us to:

  • reply to your enquiry, send samples and arrange meetings;
  • understand your packaging requirements so we can quote and plan trials;
  • keep a record of our correspondence with your company;
  • keep the site secure, diagnose problems and prevent misuse.

We do not sell personal information, and we do not use it for marketing unless you have asked us to keep in touch.

05Who we share it with

Your information is handled by three service providers, each only for the purpose described:

  • Resend delivers the contact-form email from the site to our inbox. The form contents pass through Resend's systems for that delivery.
  • Vercel hosts the website and keeps the server logs described above.
  • Cloudflare Turnstile checks that a contact-form submission comes from a person rather than an automated program. It analyses signals from your browser for that purpose and does not receive the contents of the form.

All three providers process data on our instructions and under their own privacy and security commitments. Some of their infrastructure is located outside Canada, including in the United States, where the information may be subject to local laws. Beyond these three providers, we share personal information only if the law requires it or to protect our rights and safety.

06How long we keep it

Contact-form messages are kept in our business email and customer records for as long as we have an active or prospective relationship with your company, and for a reasonable period afterwards to answer follow-up questions and meet our legal and accounting obligations. Server logs are kept by our hosting provider for a short, rolling period and are then deleted automatically.

07Your rights

Under PIPEDA you may ask us:

  • what personal information we hold about you and how it has been used or shared;
  • to correct information that is inaccurate or incomplete;
  • to withdraw your consent to our use of your information, subject to legal or contractual restrictions;
  • to delete your information where we no longer need it.

Write to partners@lucidcorp.com with your request. We will respond within 30 days. If you are not satisfied with our answer, you may contact the Office of the Privacy Commissioner of Canada.

08Security

This site is served over HTTPS. Contact-form submissions are transmitted encrypted and are handled only by staff who need them to respond to you. No method of transmission or storage is completely secure, but we take reasonable steps appropriate to the sensitivity of the information we hold.

09Children

This is a business-to-business website. It is not directed at children, and we do not knowingly collect personal information from anyone under the age of majority. If you believe a child has sent us information, contact us and we will delete it.

10Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be posted on this page; continued use of the site after a change means you accept the revised policy.